Refund policy
PROJECT VR4
Returns, Refunds & Cancellation Policy
At Project VR4, we aim to provide quality parts and a straightforward purchasing experience for Mitsubishi enthusiasts worldwide.
As a small, independently operated business, we ask customers to carefully review their orders and our shipping arrangements before purchasing.
This policy explains how returns, refunds, cancellations and shipping-related issues are handled.
Nothing in this policy excludes or limits rights customers may have under applicable consumer protection laws.
1. RETURNS
Project VR4 offers a 7-day voluntary return period for eligible items.
Customers wishing to return an item must contact us within 7 days of receiving their order.
To qualify for a voluntary return, items must:
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Be unused and in their original condition.
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Be returned in their original packaging, where applicable.
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Include all supplied components and accessories.
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Be accompanied by proof of purchase.
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Not have been installed, modified, damaged or tampered with.
Returns must be approved by Project VR4 before items are sent back.
Contact: sales@projectvr4.nz
Return Address:
Project VR4
85 Keith Street
Roslyn, Palmerston North 4414
New Zealand
Please do not return items without contacting us first.
Unless otherwise agreed or required by law, customers are responsible for return shipping costs for voluntary returns.
The 7-day voluntary return period does not limit any rights to remedies for faulty, incorrectly described or otherwise non-compliant goods under applicable law.
2. INCORRECT ORDERS
Customers are responsible for checking product descriptions, compatibility and specifications before purchasing.
If you are unsure whether a part is suitable for your vehicle, please contact Project VR4 before placing your order.
Where an incorrect item has been ordered by the customer, returns or exchanges are subject to our voluntary returns policy and the circumstances of the order.
Where Project VR4 has supplied an incorrect item or where goods do not meet applicable legal requirements, we will provide an appropriate remedy in accordance with applicable consumer protection laws.
3. SPECIAL ORDERS, CUSTOM-MADE & PROCURED PARTS
Certain products are sourced, manufactured or specially ordered specifically for individual customers.
These may include:
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Custom-manufactured components.
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Fibreglass and carbon-fibre products.
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Personalised or made-to-order items.
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Specially sourced or procured parts.
Because these items may involve additional costs and commitments, voluntary cancellations and returns may be restricted once sourcing or production has commenced.
Requests will be reviewed individually, taking into account the circumstances of the order and costs already incurred.
Any deductions from an agreed refund must be reasonable and permitted by applicable law.
These restrictions do not affect customers' statutory rights, including rights relating to faulty or incorrectly supplied goods.
4. ORDER CANCELLATIONS & CHANGES
Please contact Project VR4 as soon as possible if you wish to cancel or change an order.
Orders may be picked, packaged or prepared for shipping before a cancellation request is received.
Cancellation requests will be reviewed individually, considering whether parts have already been:
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Sourced or ordered from suppliers.
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Picked from inventory.
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Packaged for dispatch.
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Prepared or booked for shipping.
Where a cancellation is accepted, reasonable costs already incurred may be deducted from the refund, where permitted by applicable law.
Any proposed deductions will be clearly explained to the customer.
Once an order has been dispatched, cancellation may no longer be possible. Any subsequent return request will be handled under the applicable returns provisions.
Nothing in this section limits customers' rights under applicable consumer protection laws.
5. SHIPPING COSTS & QUOTATIONS
Shipping is charged separately from the purchase price of the items.
Your initial checkout payment covers the products purchased.
Shipping is calculated and invoiced separately after your order has been picked and packaged.
Shipping charges depend on factors including:
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Parcel dimensions and weight.
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Delivery destination.
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Packaging requirements.
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Courier and freight provider charges.
International shipping can sometimes cost more than the value of the items purchased.
We strongly encourage customers to request a shipping estimate before placing an order, particularly for international deliveries.
Shipping estimates can be requested at:
Shipping estimates may change if the final parcel dimensions, weight or courier charges differ from the original estimate.
6. SHIPPING COSTS & CANCELLATION REQUESTS
If a customer decides not to proceed after receiving their shipping quotation, they should contact Project VR4 promptly.
Cancellation requests will be reviewed individually in accordance with our Order Cancellations & Changes policy.
Where permitted by applicable law, reasonable costs already incurred in sourcing, picking, packaging or preparing the order may be deducted from an agreed refund.
Any deductions will be explained to the customer.
Where applicable law requires a full refund or otherwise provides the customer with cancellation rights, those rights will be honoured.
7. SHIPPING REFUNDS
Shipping charges are generally non-refundable once shipping services have been purchased or used, except where a refund is required by applicable law.
If an order is cancelled before shipping has been booked, any shipping charges already paid will be reviewed and refunded where appropriate.
Where a customer is legally entitled to reimbursement of shipping costs, Project VR4 will honour that entitlement.
Any deductions for shipping expenses must be reasonable, lawful and clearly explained.
8. SHIPPING DAMAGE & DELIVERY ISSUES
We take care when packaging orders for domestic and international delivery.
However, damage or loss can occasionally occur during transportation.
If your order arrives damaged, please contact Project VR4 as soon as reasonably possible.
Where practical, please provide:
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Photographs of the damaged item.
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Photographs of the packaging.
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Your order number.
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A description of the damage.
Please retain the original packaging until the issue has been reviewed.
Project VR4 will assess the circumstances and, where appropriate, assist with the courier claim process.
Responsibility for shipping damage, loss and any available remedies will be determined in accordance with applicable consumer protection laws and the circumstances of the transaction.
Customers will not be denied statutory remedies solely because damage occurred during shipping.
9. REFUNDS
Once an authorised return has been received and inspected, Project VR4 will notify the customer of the outcome.
Where a refund is approved, it will normally be issued to the original payment method.
Refund processing may take up to 15 business days, unless a shorter timeframe is required by applicable law.
Additional processing time may be required by your bank or payment provider.
If more than 21 business days have passed since your refund was approved, please contact:
Where a refund or other remedy is required under applicable consumer protection laws, Project VR4 will meet those obligations.
10. EXCHANGES
Project VR4 does not generally offer exchanges for change-of-mind purchases.
However, exchange requests may be considered individually where practical.
Where goods are faulty, incorrectly supplied or otherwise do not comply with applicable consumer protection laws, customers retain their rights to an appropriate remedy.
11. SALE ITEMS & GIFT CARDS
Sale and discounted items are generally excluded from voluntary change-of-mind returns unless otherwise agreed.
Gift cards are also generally excluded from voluntary returns.
These exclusions do not affect any rights or remedies available under applicable law.
12. EUROPEAN UNION CUSTOMERS — 14-DAY RIGHT OF WITHDRAWAL
If you are a consumer based in the European Union and your purchase is covered by the applicable EU distance-selling rules, you generally have the right to withdraw from your purchase within 14 days of receiving your goods without giving a reason.
To exercise this right, please submit a withdrawal request through our website or email:
You must clearly communicate your decision to withdraw within the applicable withdrawal period.
Where the statutory withdrawal right applies, Project VR4 will reimburse payments as required by law, including eligible original delivery costs.
Reimbursement will be made within the legally required timeframe. Where permitted, reimbursement may be withheld until the returned goods are received or evidence of their return is provided.
Customers must return the goods within the applicable statutory timeframe and are responsible for direct return shipping costs where legally permitted and properly disclosed.
Certain goods, including qualifying personalised or custom-made products, may be excluded from the statutory withdrawal right.
Any exclusions will be applied only where permitted by applicable law.
This section operates in addition to other applicable statutory consumer rights.
13. CONTACT INFORMATION
For questions about returns, refunds, cancellations, shipping or product suitability, please contact:
PROJECT VR4
Email: sales@projectvr4.nz
Address:
85 Keith Street
Roslyn, Palmerston North 4414
New Zealand
Website: projectvr4.nz
We appreciate your support and understanding as a small, independently operated business serving Mitsubishi enthusiasts worldwide.